Question 1

What are the check-in and check-out times?

Accepted Answer

Check-in is from 3:00 PM and check-out is by 11:00 AM.

Question 2

Is late-night check-in available?

Accepted Answer

Yes. We use a smart lock for self check-in, so you can enter anytime 24 hours a day.

Question 3

Is parking available?

Accepted Answer

We do not have a private parking lot. There are several coin-operated parking lots within walking distance.

Question 4

Can I leave my luggage before check-in?

Accepted Answer

Luggage can be left in your room from 11:00 AM onward. Please contact us in advance via message if you wish to do so. Please note that luggage storage after check-out is not available.

Question 5

Is each floor a separate private space?

Accepted Answer

Yes. Each floor is a completely private space with its own kitchen, shower room, and toilet. The 1st floor has 1 shower room and 1 toilet; the 2nd and 3rd floors each have 2 shower rooms and 2 toilets. There are no shared spaces with other guests.

Question 6

Is this a minpaku (private lodging)?

Accepted Answer

No — SUNZ ROOMS is a fully licensed accommodation under the Japanese Hotel Business Act (Ryokan Gyoho), not a minpaku under the Private Lodging Business Act. We operate year-round with no day limits, combining the freedom of a condominium-style stay — including smart self check-in — with the reliability of a licensed property.

Question 7

The building has 3 floors — is there an elevator?

Accepted Answer

There is no elevator. Access to each floor is by stairs only, so please keep this in mind when booking.

Question 8

Can I cook? Are there cooking utensils?

Accepted Answer

Yes. We provide a frying pan, pot, microwave, and basic tableware. You can buy ingredients at nearby supermarkets and enjoy cooking.

Question 9

Is the washing machine free to use? Is detergent provided?

Accepted Answer

Yes. Each floor is equipped with a free washer, dryer, and laundry detergent.

Question 10

How many towels are provided?

Accepted Answer

We provide one set per guest: a bath towel, face towel, and body sponge. Only one set is provided even for multi-night stays, so please make use of the washer and dryer on each floor.

Question 11

Are pajamas provided?

Accepted Answer

Pajamas are not provided. We kindly ask that you bring your own.

Question 12

Are there shops nearby for groceries?

Accepted Answer

There is a 24-hour convenience store within a 1-minute walk.

Question 13

Is smoking allowed indoors?

Accepted Answer

Smoking is strictly prohibited indoors, including e-cigarettes. A designated smoking area is available at the back of the ground floor.

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